When IT outsourcing works, and when it doesn’t, do’s and don’ts.

Outsourcing and the risks must be weighted against the risk of keeping the skills in-house. Simply put, IT strategies and outsourcing decisions should be based on delivering “more competitive", “faster,” or “cheaper" services and (application) process support. From our own experience we have formulated some simple pragmatic rules on outsourcing do's and don'ts.